Apartment Booking Terms

All Rates are in Australian dollars and inclusive of GST.
Rates as quoted are per room per night based on twin share of the room using existing bedding. Additional bedding may be available on request at an additional charge.
Online Rates are subject to change without notice.

Check-In – 2.00pm  
Check-Out - 11.00am.
Request for early check-in and/or late checkout may be granted depending on room availability, our best efforts will be undertaken to accommodate you. Additional charges apply.

Cancellations and amendments to your reservation can to be made up to 24 hours prior to check in.
No refund can be given in the event of non-arrival, any unused services or unused nights due to flight / weather disruption. We recommend that you protect yourself with travel insurance.
In addition to the general cancellation policies Alcyone Hotel Residences reserves the right to charge full payment of the booking in advance and any cancellation is subject to a full cancellation fee equaling to the total accommodation charge for the intended duration of the stay.
Any modification to a reservation is subject to availability at the time and may change the rate and/or require payment of cancellation fees.
The registered guest must be over 18 years of age and present photo ID at the time of check-in.
The registered guest will be held financially responsible for any loss or damage to property caused during their stay.
The number of guests gathered in the hotel room overnight must not exceed the sleeping capacity of the room type. All visitors must vacate the apartment by 10pm.
A valid credit card is required to guarantee all room bookings and the card holder must be the primary registered guest.
By providing credit card details you warrant that you have the authority to use the credit card and you authorise Alcyone Hotel Residences to charge the cost of your booking to the credit card.
For reservations made via third party websites or agencies a valid credit card belongs to the primary registered guest must be presented on arrival. Carparking is an additional charge.

As part of our check in process, on arrival at Alcyone Hotel Residences, all reservations will require a pre-authorisation with a credit/debit card to cover incidentals during your stay. We accept American Express, Diners, MasterCard & Visa. Without the above mentioned credit card (pre-auth) bond, we can accept a cash security deposit at time of check-in.
A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card. The pre-authorisation is not a charge and no funds have been debited from your account, however your bank statement may show the pre-authorisation as a ‘Pending Transaction’.
The pre-authorisation will affect your available funds and / or spending limit. For more information on this practice we suggest the cardholder contact their card issuer.
When you give us a credit/debit card, the pre-authorisation guarantees us that the funds are available to pay for any charges incurred up to the value of the transaction.
Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction placed on us by the bank and cannot be negotiated.
We reserve the right to reject bookings, evict and / or remove guests who cannot provide enough bond to cover potential damage / charges.
Cash bonds will NOT be refunded until a complete inspection of the vacant room by our staff has been conducted.

Limited onsite secure carparking is available and must be pre-booked, please ask for details at time of reservation.
Carpark voucher must be displayed on your dash when parking in our carpark – this is provided at check in.
Alcyone Hotel Residences is a smoke-free zone. Smoking in your apartment or throughout the building including the recreation deck is prohibited by law. Charges will apply if there is evidence of smoking in your apartment.
We have a strict No Party Policy. We reserve the right to evict a guest without warning. Guests who are evicted from a hotel will be blacklisted from Alcyone Hotel Residences. Management may also choose to notify the police.
The registered guests will be required to settle the account prior to departure for any expense resulting from additional cleaning of the apartment, replacement of any furniture/fixture/fitting breakage, as well as any required repairs. Your accommodation tariff will not be refunded.
A guest is subject to eviction should the following (but not limited to) occur:


  • Intoxication and unsavoury behavior
  • Overcrowding – when the number of persons in an apartment exceeds the capacity.
  • Physical or verbal assault towards a hotel representative, residents, or other guests
  • Willful damage to Alcyone property
  • Any incident that the police are called onto the premises.
  • Any behavior posing a safety threat to others.
  • Ignoring advice to reduce excessive noise (music or other noise)
  • Throwing of objects over the balcony
  • Smoking within the apartment or evidence of smoke in the apartment (a cleaning and deodorizing fee also applies)

Alcyone Hotel Residences permits small dogs to stay in selected apartments – your pet must be approved by management at time of booking.
Additional charges apply for deep clean and sanitization of the apartment. 
Pamper your Pooch Packages available - ask our friendly reservations team for more information.